Last night, the RAR Digital Awards took place in London and brought together agencies from far and wide in the hope of winning an award. We’re proud to be recognised as a Top 100 agency outside London by the RAR and, having won multiple RAR awards in the past, we had our fingers crossed for another one. Out of the 10 agencies nominated in the Client Service category, Delineo came out victorious. Particularly thrilled about this is our Managing Director Stephen Frater:
“As an integrated agency competing in digital agency space it is great to see our values of fantastic customer service recognised by our clients with this RAR Digital Award. Customer service runs through our entire business and our clients have direct access to: Search Marketing, Social Media and Design and Development departments, through our excellent client services team. As the boundaries between disciplines become increasingly blurred, our customers can always be assured that they are being handled by a dedicated team focused on providing them with the best mix of services across our agency.”
What makes this award even more special is that it is voted for by the people that matter to us most – our clients. It’s great to be recognised for the hard work that we do for our clients across our digital offering, which we strive to constantly improve and develop to better meet their needs. Here’s what our Client Services Director Sam Rowlands had to say:
“I see this RAR Digital Client Service award as recognition of the development of our agile way of working which sees us create campaigns, content and online platforms and quickly get them to market without overburdening projects in process and cost. With the proliferation of digital services, we have built a multi skilled team with the depth of knowledge to use key insights to drive evolution of activity and improvements for clients. At the heart of this is a Client Services department that listens to the client, speaks in their language and shares their challenges, pressures and successes.”
A big thank you to all of our clients that helped us to win this award and we look forward to continue delivering award winning digital client service in the future.